'CX is the ultimate differentiator' and it's absolutely true! 89% of the companies compete mostly on the basis of the experience they offer, says Gartner's finds
In today’s dynamic business landscape, where technology is evolving at an unprecedented pace, the realm of customer communication platform has undergone a profound transformation. The advent of cloud technology and the emergence of digitally native companies have not only reshaped the way organisations operate but have also redefined the very essence of customer engagement.