Andrew Horne of Xerox India tries to temper employee emotion before it gets out of hand
I first came to India in 1988 with my wife on holiday. One thing I do remember very well is my experience at the airport. I was treated like a schoolboy — and kept in line by immigration officials who made sure we did not cross the line before we came forward for our passport!
(This story appears in the 25 September, 2009 issue of Forbes India. To visit our Archives, click here.)