Often the problems involve the way in which the hardware interacts with Apple's CarPlay or Google's Android Auto software, which allow drivers to use their phones to navigate, communicate or listen to music and podcasts
The dashboard of Gary Gilpin’s Subaru Outback in Papillion, Neb., on Jan. 11, 2022. Gilpin sued Suburu after his car’s entertainment system failed to work. (Terry Ratzlaff/The New York Times)
About six months after Gary Gilpin leased a Subaru Outback from a California dealer, the screen went blank and wouldn’t come back on. Gilpin took the car to the dealer for what he figured would be a quick reset.
“It was a whole month before I got my car back,” said Gilpin, who runs a sailboat chartering and brokerage business.
Some people would have just fumed. Gilpin sued.
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