While proper communication can help temper negative reactions during a leadership transition, we all know that it often falls between the cracks
While leadership transitions can be revitalizing, they often prove difficult for both the incoming leader and his or her new team. Although we all know that communication is key in any changeover situation, too often, it gets lost in the shuffle. News of a new boss can send waves of uncertainty, confusion and even resentment through an organization. To get the transition and the team back on track, an incoming leader’s first task often involves forging effective relationships.
Put the proverbial fish on the table. Once the damage is done, and particularly if the team is closing ranks on you, it is sometimes best to share your perceptions and validate them with the group. For example, “Judging from the obvious tensions that are being displayed, I sense that you are surprised and upset about the news. Correct?” This approach could invite a tense discussion, but ignoring the underlying conflict would not bring about a productive discussion. Allowing the team to air its grievances can be a good place to start when a new leader is trying to earn the team’s trust and respect … and vice versa.
[This article has been reproduced with permission from IMD, a leading business school based in Switzerland. http://www.imd.org]