When Forbes India first put Francisco D'Souza on the cover in May 2012, he was christened 'Chief Emerging Officer' for his efforts to reinvent Cognizant and the role of the CEO. Eleven years later, D'Souza, now co-founder of private equity firm Recognize, writes about another transformation of the technology services industry that's today being driven by radical technology innovation and the prospect of artificial intelligence, among other drivers
History has shown that technology innovation, macroeconomic cycles, and business model shifts have been the primary drivers of change in the technology services industry. We’re at a moment when all these forces are impacting the industry simultaneously—creating opportunities for disruption and a reshaping of the industry.
Technology innovation has always been the main change driver in the tech services industry. Each new tech generation triggers a parallel change in the tech services industry. What’s different this time around is the tremendous fragmentation and speed of technology innovation. The underlying components of ‘digital technology’ like cloud, artificial intelligence (AI), 5G and Internet of Things (IoT), to name just a few, could not each be more distinct and profound.
(This story appears in the 16 June, 2023 issue of Forbes India. To visit our Archives, click here.)