Whimsical decisions can often translate into big business, found Anita Lal as her fancy for learning pottery has created one of India's leading home décor design brands. GoodEarth, passionately helmed by her daughter Simran, is a labour of love—in more ways than one
A farmhouse makes for an unusual address for a corporate headquarter but, then, there is nothing about Tulsi Farms, or even its owner, that adheres to the usual. Shrouded in foliage and fenced in by heavy wrought-iron gates, the sprawling house squats on Mehrauli Road, Chhatarpur, in the outskirts of south Delhi. It is the heart and soul of homegrown luxury design house GoodEarth and mirrors the eclectic personality of its founder, 66-year-old Anita Lal. Anita’s office is a long, narrow room with a dining table at its centre. Her workspace is a small table devoid of accessories, unlike the walls which are lined with glass cabinets displaying GoodEarth’s extensive collection of crockery.
Anita, ForbesLife India finds, is immersed in conversation with some of her colleagues. “We don’t like the way our website looks. We are working on changing its design,” she says by way of explanation. As the impromptu meeting winds down, she adds, “I am in the office between noon and 5 pm to meet my colleagues. Otherwise, I prefer working from home.”
The farm—in another life it was a plant nursery—has been with the Lals for over three decades and holds a special place in Anita’s heart. It was here, as a young mother, that she started her creative journey and sowed the seeds for what would become one of India’s most popular home décor brands. “In the late 1970s, I started doing pottery here with local potters,” says Anita. She points to a large urn in the courtyard which she has kept as a memento. “I made that urn here, more than 35 years ago.”
When her son Siddharth was barely five and daughter Simran three, she enrolled with the Delhi Blue Pottery Trust, one of the country’s oldest and most prestigious pottery institutions. “I loved playing with clay,” she says. It was around this time that she met a potter who suggested she collaborate with rural artisans to try and make their work more contemporary. “Soon, I began working with Harikishan, a potter from Delhi. I brought him to this farm.” This was uncharted territory for both Anita and the potter, who was more familiar with matkas (pots), not large urns and jars.
Instead of purchasing pre-made pottery clay, she decided to create her own mix. “When we started out, our pots cracked and split,” she says. “By trial and error, though, we learnt to make perfect pots.”
By 1986, Anita had found her rhythm and started holding a few exhibitions at Delhi boutique Carma owned by her friend, art collector Lekha Poddar. It was Poddar who suggested she open a store at the Santushti Shopping Complex in Chanakyapuri, south Delhi. “In those days,” says Anita, “good crockery was not available in India. I used to source kitchenware for my house from Europe. It made sense to start a crockery and pottery shop.”
With the group of NID designers, who have remained with her to this day, she put together a range of products, mainly crockery. The trusty kiln at Tulsi Farms was fired up again. “We hand-painted plates, shipped them to Mumbai and put together a beautiful shop.” This time, though, Anita also sourced select products from local Indian manufacturers.
By 2002, GoodEarth had three stores in India: Two in Delhi, at Qutb and Santushti, and one in Kemps Corner, Mumbai. Each outlet oozed decadence and luxury, something the Lals are particularly focussed on. Every store was meant to be a symphony of products that work together to tempt the most apathetic buyer.
Her children, however, admit that the company lacked discipline and direction. Simran introduced processes and charted out a business strategy. She quickly realised that there was a disconnect between the operations arm of the company and the retail staff in the front-end. She asked the retail staff to take note of customer feedback and relay it to the operations team. This way, consumers would know that GoodEarth was listening to them, she says.
(This story appears in the Sept-Oct 2014 issue of ForbesLife India. To visit our Archives, click here.)