The home services startup invested in technology, offered comprehensive partner training modules for its staffers to ensure safety protocols are adhered to, and won over newer customers with fresh services
Varun Khaitan, co-founder of Urban Company
Image: Madhu Kapparath
Nimisha Soni vividly recalls the butterflies in her stomach when she resumed work in May. India was grappling with the coronavirus pandemic and though the lockdowns had eased a bit by then, fear had kept most people confined to their homes. Her nervousness was apparent, and understandable.