The managing director & CEO of Janalakshmi Financial Services says 80 percent of the key components to start a bank are already in place for them
We are very clear about our customer focus and want to serve our target customers with a full product range. Our customer research shows that these customers need a much broader array of financial products than just the credit products that we offer today. Most critically, they need savings and payment products, which we cannot offer with our current model.
Transforming to a banking model, thus, is critical to serve our customers fully.
(This story appears in the 09 August, 2013 issue of Forbes India. To visit our Archives, click here.)