Change comes from within, and that is what Tata Consultancy Services—one of the world's biggest IT services providers—has been undergoing, even before Covid-19 struck. In this free-ranging conversation with Forbes India, CEO Gopinathan articulates what it takes to change an organisation that has more than half a million employees—most of them engineers. The aspiration is to set the company on to its next phase of evolution, to retain and build on its engineering prowess, but also to step up much more as a trusted strategic business advisor