Prakash Ramamurthy at Freshworks on making CRM software as easy as using apps on a smartphone

Our guest today is Prakash Ramamurthy, chief product officer at Freshworks. Forbes India caught up with Prakash last week after he announced a new tailor-made CRM version that small businesses can find on Shopify's app store. In this episode, he talks about how getting and using these softwares is as easy as installing an app on a smartphone