There are so many things that five-star hotels won't tell you at the front office. Or in their ads. Don't fret. We asked Stephen Beal, vice president of Chancery hotel chain, to answer those questions you always wanted to ask, but were too shy to
What items are most stolen from five-star hotel rooms? And what is OK to steal?
In my experience, bath robes, hand towels, face cloth, stationery, toiletries like soap, shampoos and combs are much sought after. We don’t mind really. Unless somebody decides to whack the linen. What do you do with bottles of creams, lotions, shampoos that have been used only once? Do you throw away what remains?(This story appears in the 05 June, 2009 issue of Forbes India. To visit our Archives, click here.)