Reading Ricardo Semler’s book 'Maverick!' changed the way Henry Stewart managed his IT training business, Happy, and now he is spreading the word
How did it all start?
I was on holiday ringing back everyday to check if everything was okay and I read Maverick! which was how I’d hoped management could be, but never imagined it would be. Everybody read Maverick!. A year later, I was sick with pneumonia and didn’t make contact with the office. I came back after three weeks off to two phone calls – and sales had gone up. That was the difference that Maverick! made.