Lack of communication between managers and their employees can hurt productivity and even undermine the customer experience. Female managers are more adept at building rapport among mixed-gender teams, which can improve an organization's performance, says research by Jorge Tamayo
It’s a manager’s nightmare: A customer pulls into a drive-thru after a long day at work with children in tow, everyone looking frazzled and famished. After waiting patiently in line, the customer grabs her bag of burgers through the window and happily zips away—until her kids rip open their bounty and wail from the back seat: “Where are the fries?” Disappointment ensues.
This article was provided with permission from Harvard Business School Working Knowledge.