Apart from big multinationals, the rise of direct-to-consumer (D2C) brands that target digital-first customers has created a huge market for influencers who have deep personal equations with their followers and are often more affordable for brands over celebrities
As digital becomes the mainstay for brands, the roles played by celebrities and creators may interchange, often augmenting each other. Image: Shutterstock
French personal care company L’Oréal has been leveraging big celebrities to drive engagement and salience in various markets, including India for many years. Some of the prominent faces associated with the brand includes Aishwarya Rai Bachchan, Deepika Padukone and Sonam Kapoor. However, with the onset of the creator economy and the widening influencer marketing landscape, the cosmetics company has tweaked its media strategy to balance the tasks between its celebrity ambassadors (focusing on the top funnel for awareness) and influencers (focusing on the middle funnel on consideration) in the consumer shopping journey.
“…in the past few years, many brands have been switching to influencer marketing and brand advocacy because consumers today are increasingly becoming more aware and conscious about their skincare and beauty regime. And these consumers are looking up to these influencers, who’re also beauty experts, for the real connection with the products they use,” says a L’Oréal India spokesperson.
The company says that for its luxury products, including Lancôme and Kiehl’s, influencers categorically play a key role today in driving advocacy/brand love and awareness and are the key opinion leaders (KOLs) in the luxury consumer journey.
“The ethos remains the same and we are mindful in our selection of influencers based on their fit with the brand and product proposition—we have a value match process—the influencers need to represent the brand responsibly,” the company spokesperson says.
Apart from big multinationals, the rise of direct-to-consumer (D2C) brands that target digital-first customers has also created a huge market for influencers who have deep personal equations with their followers and are often way more affordable for brands over celebrities.