While managerial literature has repeatedly shown that rudeness spreads quickly in a workplace, few studies have examined how this lack of courtesy affects the people who fall victim to it and those who perpetuate it.
It's not always easy to stay upbeat at work, as the worries of everyday life can soon take their toll on your mood. A bad night's sleep or an exhausting commute can quickly cause us to lose our cool, much to the annoyance of our colleagues. But while inconsiderate outbursts are regrettable, in the long term, they could encourage us to be kinder in the office.