Thought Leadership
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How to appease your customers after your algorithm rejects them
No one likes to hear "computer says no". But there may be more ways to be transparent about algorithm-driven rejections than you think.
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Balancing stakeholders amid controversy
Leaders need to be prepared for how to handle sensitive emotional issues among organizational stakeholders
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5 ways to improve diversity training, according to a new study
All too often, these programs are ineffective and short-lived. But they don't have to be
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Have consumers changed the way they buy essentials and groceries?
The necessity and lack of other options gave people an opportunity to try shopping online. The reward of convenience and ease that came with online shopping was strong enough for some to change a habit
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If there's a right time to ban short selling, It's during a crisis
Model suggests least informative short selling occurs during a shaky economy
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Commuting hurts productivity and your best talent suffers most
Companies that prize innovation should keep employees out of soul-crushing transit, even after the COVID-19 pandemic, suggests new research by Andy Wu
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The new marketing currency: Brand trust
Brand trust to work efficiently as a reliable currency, brands must follow principles of fairness in its pricing, in its treating customers, in its treating employees, in its treating the environment and in its standing up for important social causes. It's becoming apparent that the younger generation is more concerned about this fairness element
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The tension-filled world of luxury consumption
Recent research highlights how luxury consumers are pulled in different, often contradicting directions
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Zombies on the rise
A decade of binge borrowing has turned many corporations into the walking dead, Stanford finance experts say.
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What can Indian SMEs learn from Germany's hidden champions?
How these companies embraced innovation to take the lead in their markets provides lessons for small and medium enterprises (SMEs) everywhere
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The Indian higher education conundrum: A case for digitalization
Digitalization is a change that can forever bridge the gap between the haves and have-nots of a country like India.